GENERAL TERMS & CONDITIONS

ARTICLE 1 - IDENTITY OF THE SELLER

We are:

The Chalo Company
Schaarbeekstraat 42
9120 Melsele

E-mail address: chalo@chalocompany.com
Telephone number: +32 3 291 10 60
VAT n°: BE0843.109.944

ARTICLE 2 - APPLICABILITY & CONDITIONS

1. Our general terms and conditions apply to every offer made by us as a Webshop to you as a Consumer (every natural person who acquires or uses products or services that are placed on the market, exclusively for non-professional purposes).

2. We only deliver to Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Great Britain, Greece, Hungary, Ireland, Italy, Lithuania, Grand Duchy of Luxembourg, Latvia, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia & Slovakia. If you provide a delivery address in another country, we can refuse your order.

3. You must be at least 18 years old to place an order. If you are not 18, we ask you to have the order placed by your parents or legal guardian. If we notice that an order has been placed by a minor, we can refuse this order.

4. Placing an order on the website is an explicit acceptance of our general terms and conditions of sale, which are always available via the website.

5. If you order online, we will also provide you with a copy of these general terms and conditions together with the order confirmation or at the latest upon delivery in a format that you can save or print. We recommend that you always do this.

6. If additional special conditions apply in addition to these general conditions, the above also applies to those special conditions. If our general terms and conditions conflict with those special terms and conditions, you as a consumer can always invoke the most advantageous text to your advantage.

ARTICLE 3 - OUR OFFER AND YOUR ORDER

1. If an offer has a limited period of validity or is subject to certain conditions, we explicitly state this in our offer.

2. We always describe as fully and accurately as possible what we sell you and how the ordering process will proceed. In any case, the description is sufficiently detailed to allow you to make a good assessment. If we use images, they are a true representation of the goods and/or services offered. However, making mistakes is human, and if we are obviously mistaken, we are under no obligation to deliver to you.

3. Your order is complete and the agreement between us is final as soon as we confirm your order by email and as soon as we have received approval from the card issuer for your payment transaction with credit or debit cards. We accept Visa, MasterCard, Maestro, Bancontact, iDeal bank transfer, …]. If the issuer of your card refuses to agree to your payment to us, we cannot be held responsible for delays in the delivery and / or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

4. To purchase a product, add the product to your shopping cart. Afterward, you enter your contact details and billing information. Then enter your delivery address. In the last step you get an overview page, you accept our terms and conditions and you confirm your payment by pressing the order button with the caption “order with payment obligation”. Once you have completed these steps, your purchase is final.

ARTICLE 4 - RIGHT OF WITHDRAWAL

1. If you buy goods or services from us, you have the right to decide not to keep the goods for 14 days from the delivery or conclusion of the contract. You can then return your order without paying a fine and without giving any reason (you pay the costs for this yourself). Within 14 days after we have received your order back or you have indicated that you want to cancel the agreement, we will refund you the full purchase price. Please note, the refund is always by bank transfer after receipt of your IBAN and BIC.

2. The direct costs of returning the goods are therefore at your expense. We will indicate what the cost price is or make an estimate if this cannot be reasonably calculated in advance. If the goods cannot be returned by post, we will collect them from you and you will not be charged for this.

3. We may wait with a refund until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.

4. During the first 14 days after delivery, we expect you to handle the order and packaging with care. If you still want to be able to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep the goods. Returned goods may be appropriate but may not have been used. If you return the goods, this should be done if possible together with the original packaging, with all accessories supplied and in the original condition and packaging and taking into account our instructions below.

5. You can return your return package by post or courier.

6. In order to exercise your right of withdrawal quickly and correctly in the case of delivery of goods, you can fill in the form below and send it to The Chalo Company, Schaarbeekstraat 42, 9120 Melsele, Belgium. We will send you a confirmation of your revocation by e-mail.

MODEL FORM FOR WITHDRAWAL

(only complete and return this form if you wish to withdraw from the contract) – To [enter your name, address and, if applicable, your fax and e-mail address]:

– I / We (*) share/share (*) hereby inform you that I/we (*) revoke/revoke our agreement regarding the sale of the following goods/delivery of the following service (*) (*)
– Ordered on (*) / Received on (*)
– Name / Names consumer (s)
– Address of consumer (s)
– Signature of consumer (s) (only if this form is submitted on paper)
– Date

(*) Strike out what does not apply.

ARTICLE 5 -THE PRICE

1. During the period that we state in our offer, our prices do not change, except for price changes as a result of changes in VAT rates.

2. Our prices include all taxes, VAT, taxes and services. So you will never be faced with surprises. We can decide to charge the shipping costs in addition to the purchase price. In that case, we always report this before you place your purchase definitively.

ARTICLE 6 - PAYMENT

1. We can only accept payment via the payment modules on our website.

2. To ensure a safe online payment and the safety of your personal data, the transaction data is sent encrypted with SSL technology over the internet. You do not need any special software to pay with SSL. You can recognize a secure SSL connection by the “lock” in the bottom status bar of your browser.

ARTICLE 7 - CONFORMITY AND WARRANTY

1. We guarantee that our goods conform to your order and meet the normal expectations you may have taking into account the specifications of the product. We also guarantee that our goods comply with all existing laws at the time of your order.

2. In addition, we apply the statutory minimum warranty period of two years with regard to the delivery of goods if the goods do not conform to the order placed. This means that in the event of defects or defects in the good, it is repaired or replaced free of charge up to 2 years after delivery.

As far as possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive, impossible, or cannot be carried out within a reasonable period of time, you have the right to demand a price reduction or the termination of the sales agreement.

If the defect or defect manifests itself within 6 months after delivery, this is deemed to have already existed before delivery, unless we can prove the contrary. After 6 months you will have to prove yourself that the defect was already present at the time of delivery.

ARTICLE 8 - DELIVERY AND EXECUTION

1. All goods and services are delivered to the address indicated by you in your order.

2. When an item is in stock, it will be offered at your delivery address in 1 to 4 working days. If an item is not in the webshop stock, it will be offered at your delivery address in 3 to 6 working days. We will inform you about the delivery time in your order confirmation.

3. Deliveries are made within 2 to 7 working days depending on the country in which you ordered.

4. If we cannot deliver on time, we will always notify you before the scheduled delivery period has expired. If we do not do this, you can cancel your order free of charge. In that case, we will refund you no later than 30 days after termination.

5. Our shipments are always at our risk. So you don’t have to worry about goods lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for transportation.

6. If the goods delivered by us were damaged during transport, do not correspond with the items stated on the delivery note or do not match the items you ordered, you must report this as soon as possible and certainly within 3 days and return the items to us within 14 calendar days of receipt. You must use the enclosed “return form”. If you have any questions when filling in this return form, you can contact one of our employees at the email address chalo@chalocompany.com.

We cannot be held responsible for any consequential damage due to late delivery or non-delivery by the carrier that appointed the company. Our liability in such cases is limited to the value of the items shown to have not been received by the customer.

ARTICLE 9 - DURATION

1. The Consumer can terminate an agreement that has been concluded for an indefinite period at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.

2. An agreement that has been concluded for a definite period has a term of maximum two years.

3. If it has been agreed in a fixed-term goods contract that the distance contract will be extended if the Consumer remains silent, the contract will be continued as an agreement for an indefinite period and the notice period after continuation of the contract will be a maximum of one month.

4. When a fixed-term service contract concluded between the Company and the Consumer contains a tacit renewal clause, this clause is placed in bold letters and in a box separate from the text, on the front of the first page.

5. This clause states the consequences of the tacit renewal, including the provision of the following paragraph with regard to the termination, as well as the final date on which the Consumer can object to the tacit renewal of the agreement and the manner in which he informs this opposition. After the tacit renewal of a fixed-term service agreement, the Consumer may terminate the agreement at any time without compensation, subject to a maximum notice period of two months.

ARTICLE 10 - FORCE MAJEURE

1. In the case of force majeure, we are not obliged to fulfill our obligations. In that case, we can either suspend our obligations for the duration of the force majeure or terminate the agreement definitively.

2. Force majeure is any circumstance beyond our control and control that prevents the fulfillment of our obligations in whole or in part. This includes, among other things, strikes, fire, business failures, energy failures, failures in a (telecommunications) network or connection, or used communication systems and/or the unavailability of our website at any time, non-delivery or late delivery of suppliers or other third parties engaged, …

ARTICLE 11 - INTELLECTUAL PROPERTY

1. Our website, logos, texts, photos, names, and generally all of our communications are protected by intellectual property rights which are vested in us, our suppliers or other rights holders.

2. It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc. without our prior and express written permission.

ARTICLE 12 - COMPLAINT PROCEDURE AND DISPUTES

1. We always hope that all our customers are 100% satisfied. If you still have complaints about our services, you can contact us at chalo@chalocompany.com. We do everything we can to handle your complaint within 7 days.

2. All agreements that we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law and in the event of disputes, only the competent Belgian courts have jurisdiction. If for reasons of international law, another law applies, the interpretation of the current general terms and conditions will primarily refer to the Belgian Market Practices and Consumer Protection Act.